After-sales service is a priority at Résidences Trigano. We do everything we can to support you and quickly find solutions to meet your needs. What could be more frustrating than encountering a problem with accommodation occupied by holidaymakers in the middle of the high season? That’s why we’ve developed the after-sales platform, which gives you access to a range of tools to help you carry on with your business with peace of mind. Need a repair or a spare part? Résidences Trigano is here to help.
A comprehensive after-sales platform
From your initial contact until on-site assistance: we do everything we can for your peace of mind. Our after-sales platform offers you:
- A helpline open from Monday to Friday from 8:30 AM to 5:30 PM: +33 4 75 57 87 40
Our experienced and responsive team provides tailored solutions, contact them via:
1 - NORTH-WEST, BELGIUM & THE NETHERLANDS
Laurence BARBAGLIA
Tél : 04.15.84.27.11
E-mail : sav.rt5@trigano.fr
2 - EAST & CORSICA
Candice BOURBON
Tél : 04.75.57.91.64
E-mail : sav.rt3@trigano.fr
3 - SOUTH-WEST & SPAIN
Sébastien PESCE
Tél : 04.75.57.91.70
E-mail : sav.rt2@trigano.fr
- On-site assistance throughout France and Spain
We work with teams of certified technicians, who are available throughout France and Spain to be called out to your campsite if you need assistance.
- An online spare parts service: EASY-MH.COM
EASY-MH.COM has more than 2,000 mobile-home spare parts and accessories available online 24/7. Easy MH makes online ordering easy. You just have to create your account, log in to your customer area, check the stock in real time and place an order!
- Assistance request form via your customer area
Go to your customer area to access the online assistance request form. Enter your request and the Résidences Trigano team will study your issue to arrange a call out. Follow your requests’ progress online! A new bespoke service for trouble-free follow-up!
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Our after-sales service in figures
Résidences Trigano’s after-sales service means:
- One point-of-contact from the moment your file is opened
- 25 teams of qualified technicians in France and Spain
- 2,000 spare parts available 24/7
But most importantly:
97% OF OUR CUSTOMERS SAY THEY ARE SATISFIED WITH RÉSIDENCES TRIGANO’S AFTER-SALES SERVICE*
*Source: Résidences Trigano satisfaction survey – 2020 season
